Our terms & conditions apply to any sessions booked with us, parties, donations or any business conducted on behalf of The Crafthouse. Please make sure you read these carefully before booking. 1- All classes or workshops booked are non refundable once payment has been made. 2- By agreeing to our terms and conditions, you accept that and agree that participation in our sewing workshops may result in injury that may require medical attention and agree to indemnify The Crafthouse Creative Studio Ltd for all claims relating to the participation and involvement in said activities. 3- Any term classes that are booked into and subsequently missed due to other activities, can not be made up on any other dates nor can missed sessions be refunded. 4-We reserve the right to cancel / change workshop dates at short notice and will contact you if this need arises. In the event that we have to cancel a workshop, you will be entitled to a credit for another available date. 5- Any credits offered must be used within the same year that they are issued. This may be subject to alternative agreement if this arises at the end of a year when there is no possibility of re scheduling any sessions. 6-Party bookings are £100 deposit payable and taken on booking to hold the date. Please note that this booking fee is non refundable, even in the event that you decide not to hold your party with us. 7-Changing the date of your party is subject to availability and is only possible if the date change is one month or more away from the original date. 8-All parties must be paid for in full prior to the date. We will contact you for final numbers and payment one week before the party to ensure that you only pay for the number attending. 9-To ensure that we sustain small class sizes for a best learning environment, payment for term classes must be paid no less than one week prior to the commencement of term. Failure to pay these fees could result in your child losing their place in class. 10-Apart from the Dec-Jan term time, when all term class fees for January must be paid before the end of term if you wish your child to remain in this session. Bookings for January go live to external waitlist on 10 December. To secure your place please ensure that terms fees are paid on time. 11-Donations or charitable giving: All charitable donations must be used within the dictated time period. Unless otherwise stated, all donated vouchers must be redeemed within 6 months. 12-All charitable donations are subject to availability, and no dates are guaranteed, unless specifically stated on the voucher. 13- Please be aware that we receive a huge quantity of requests from all over SW London, and we try to support everyone but may rotate donations to ensure fair distribution and to manage our very small budget 14-Please note before booking that once payment is made for classes no refunds may be issued. In light of Covid-19 All classes unable to run in the studio for any reason will Continue remotely via Zoom and only in the event of a national lockdown where we are unable to offer the workshop (even on zoom) will credits be issued. In the event you are unable to attend a booked workshop for any reason, you are welcome to transfer your space to a friend (please inform us of this) or get in touch and we will do our best to resell your space for you as we often have a waitlist. 15- please be aware that we operate a strict sickness policy for all attendees and staff. Following OFSTED and NHS guidelines any child who has vomited or had diarrhoea must not attend for at least two days after the last time this has occurred. Any child who has tested positive for other viruses including coronavirus must follow NHS guidelines and isolate accordingly. This is to ensure the safety of the children and our staff and make sure that as a very small business we can continue to operate and offer you the services provided. 16- please note that any offers or discounts are subject to relative terms and can not be back dated, transferred or exchanged or used for future workshops. 17- we reserve the right to use images captured in our studio unless specifically notified or requested not to. In the event you find an image that you are not happy being used, please do contact us and we will happily remove it. Please note that all bookings are bound by all our terms and conditions as stated above.